WE SUPPLY TO UK CUSTOMERS ONLY EXCLUDING NORTHERN IRELAND

We do not intend to confuse you with these details but must inform you of all possible information you may require. If you are in need of any assistance please contact us.

HOW TO ORDER:

Online:

We recommend using our online order facilities. You may also contact our sales office using this address sales@pottertons.co.uk

By post:

Send your order with payment details to:
Pottertons Nursery,
Moortown Road,
Nettleton,
Caistor,
Lincolnshire
LN7 6HX,
UK

By telephone:

Please call ONLY between 10.00am & 3.00pm, telephone: 07507770728

HOW TO MAKE PAYMENT:

CREDIT CARD

All online transactions are handled by WorldPay which allow you to pay via a selection of Credit and Debit cards as shown on the checkout page.

PAYMENT BY CHEQUE

Your cheque should be made payable to POTTERTONS NURSERY. Do not fill in the cash amount but write on top of the cheque "Not to Exceed £ XX". "XX" being the maximum possible amount including postage. If you are making advance payment for a bulb order then please post-date the cheque to 1st September to prevent it becoming out of date at the time of dispatch. We will include an invoice in the parcel and advise the amount the cheque has been made out for. This procedure will eliminate many of our accounting and postal problems and also saves valuable time.

POSTAL CHARGES TO THE UK.

ALPINES

For deliveries to England, Wales and parts of Scotland excluding Highlands and Islands not mentioned in the following postcodes there will be a fixed charge of £9.50 per consignment for up to 40 plants.
For deliveries to The Highlands and Islands of Scotland postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, the charge is £18.50.
For deliveries to the Isle of Man the charge is £18.50.
For each additional 40 plants add £9.50 or £18.50 respectively.
Orders will be sent out in their pots using Fedex 24 hour delivery service. PLEASE suggest a nearby alternate ADDRESS in case of your absence at the time of delivery and also supply your telephone number in case of difficulties. Parcels usually require a signature on delivery, in cases of failure to deliver your postman should leave a card advising you who to contact for arranging re-delivery or collection.

DWARF BULBS

There will be a fixed charge of £5.00 per consignment. Deliveries will be made using Royal Mail or Fedex.

WINTER CATALOGUE

There will be a fixed charge of £5.00 per order.

SHOW ORDERS

We are able to deliver orders to all shows, events and talks that we attend, free of delivery charge. See "shows" link for our current schedule.

ORDERS

Are accepted subject to crop - please list a few alternatives if acceptable.

PLANT AND POT SIZES

Generally all our alpines are grown in John Innes Number 2, a soil based compost and offered for sale in 9cm pots. Very rarely we supply in 8cm pots, these are usually very slow growing alpines that would resent a larger pot. A few of our larger shrubs & perennials and deep growing bulbs are potted into 1 litre long toms.

DISPATCH

PLANT CATALOGUE

Plant orders are sent all year round. Our packing department are exceptionally busy in Spring and early Autumn and delivery times do vary - we operate a first come, first served policy and we will send your order as quickly as possible; subject to prevailing weather conditions. If you require or expect a delivery by a certain date please tell us at time of ordering.

DWARF BULB CATALOGUE

Items are sent out from the 1st September until the end of October. Orders accepted from early January to mid October on a first come, first served basis.

WINTER CATALOGUE, PLEIONE & ORCHID

Items are sent between mid January to mid March

REFUND AND CANCELLATION POLICY

You have the right to cancel the order up to and within 7 days of reciept of goods, by notifying us by email or in writing. If the goods have been delivered you must return them to us immediately in their original condition. You are responsible for the costs of returning these items and responsible for them until their safe return. For your protection we recommend you use a recorded delivery service when returning the goods. If the customer cancels an order they shall be responsible for all bank charges and costs in processing the order and the refund.

GIFT VOUCHERS

We can now offer Gift Vouchers for use only at our nursery, to any value. Please contact Rob or Jackie at the nursery.

PRICES

We reserve the right to alter prices & postal charges without notice.

NURSERY OPENING TIMES:

The nursery is open from 10.00am to 3.00pm Tuesday to Saturday, March to September.

V.A.T.

4% flat rate will be charged to British VAT registered customers, otherwise no additional added tax involved. V.A.T. Flat Rate No. 950 8956 81 0000