GENERAL INFORMATION for ALL CUSTOMERS. WE SUPPLY ONLY TO COUNTRIES IN THE EUROPEAN UNION.

We do not intend to confuse you with these details but must inform you of all possible information you may require. If you are in need of any assistance please contact us.

SEE LINKS at the bottom of this page for TERMS OF BUSINESS

HOW TO ORDER:

Online:

We recommend using our online order facilities. You may also contact our sales office using this address sales@pottertons.co.uk

By post:

Send your order with payment details to:
Pottertons Nursery,
Moortown Road,
Nettleton,
Caistor,
Lincolnshire
LN7 6HX,
UK

By telephone:

Please call ONLY between 10.00am & 4.00pm. UK customers dial 01472 851714. Overseas customers dial 44 1472 851714.

POSTAL CHARGES TO THE UK.

ALPINES

For deliveries to England, Wales and parts of Scotland excluding Highlands and Islands not mentioned in the following postcodes there will be a fixed charge of £9.50 per consignment for up to 40 plants.
For deliveries to The Highlands and Islands of Scotland postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, the charge is £18.50.
For deliveries to Northern Ireland, Isle of Man and Isles of Scilly - postcodes BT, IM, TR21-25, the charge is £18.50.
For each additional 40 plants add £9.50 or £18.50 respectively.
Deliveries to the Channel Islands will be charged at cost.
Orders will be sent out in their pots by 24 or 48 hour Parcelforce delivery. PLEASE suggest a nearby alternate ADDRESS in case of your absence at the time of delivery and also supply your telephone number in case of difficulties. Parcels usually require a signature on delivery, in cases of failure to deliver your postman should leave a card advising you who to contact for arranging re-delivery or collection.

DWARF BULBS

There will be a fixed charge of £5.00 per consignment. Deliveries will be made using Royal Mail or Parcelforce.

WINTER CATALOGUE

There will be a fixed charge of £5.00 per order.

ORDERS

Are accepted subject to crop - please list a few alternatives if acceptable.

PLANT AND POT SIZES

Generally all our alpines are grown in John Innes Number 2, a soil based compost and offered for sale in 9cm pots. Very rarely we supply in 8cm pots, these are usually very slow growing alpines that would resent a larger pot. A few of our larger shrubs & perennials and deep growing bulbs are potted into 1 litre long toms.

DISPATCH

PLANT CATALOGUE

All items listed here can be sent out throughout the year whilst stocks last to UK addresses but are normally dispatched to Europe only between February to May. Plant orders to the U.K. are sent all year round. Our packing department are exceptionally busy in Spring and early Autumn and delivery times do vary - we operate a first come, first served policy and we will send your order as quickly as possible; subject to prevailing weather conditions. If you require or expect a delivery by a certain date please tell us at time of ordering.

DWARF BULB CATALOGUE

Items are sent out from the 1st September until the end of October. Orders accepted from early January to mid October on a first come, first served basis.

WINTER CATALOGUE, PLEIONE & ORCHID

Items are sent between mid January to mid March

REFUND AND CANCELLATION POLICY

You have the right to cancel the order up to and within 7 days of reciept of goods, by notifying us by email or in writing. If the goods have been delivered you must return them to us immediately in their original condition. You are responsible for the costs of returning these items and responsible for them until their safe return. For your protection we recommend you use a recorded delivery service when returning the goods. If the customer cancels an order they shall be responsible for all bank charges and costs in processing the order and the refund.

GIFT VOUCHERS

We can now offer Gift Vouchers for use only at our nursery, to any value. Please contact Rob or Jackie at the nursery.

PRICES

We reserve the right to alter prices & postal charges without notice.

NURSERY OPENING TIMES:

The nursery is open from 10.00am to 4.00pm Tuesday to Sunday, March to mid October.

Terms of Business for the UK

Terms of Business for the EU

Terms of Business for the Rest of the World